Warranty Information

Warranty periods.
At The Battery Shop we sell many different types of battery which are used in many different applications, different batteries have different warranty periods, the majority of products that we sell have a 12 month warranty, there are exceptions as some battery ranges carry a 2, 3, 4 or 5 year warranty.

For batteries that have a warranty longer than 2 years
The battery will be covered by a 2 year standard warranty from the date of purchase, any additional warranty is offered as a pro-rata limited warranty, if your battery becomes faulty after 2 years a replacement battery can be purchased with a staggering discount.

3 year warranty product
● if your item becomes faulty in the 3rd year a discount to a maximum of 33% of the original purchase price can be applied to the replacement.

4 year warranty product
● if your item becomes faulty in the 3rd year a discount to a maximum of 50% of the original purchase price can be applied to the replacement.
● if your item becomes faulty in the 4th year a discount to a maximum of 25% of the original purchase price can be applied to the replacement.

5 year warranty product
● if your item becomes faulty in the 3rd year a discount to a maximum of 50% of the original purchase price can be applied to the replacement.
● if your item becomes faulty in the 4th year a discount to a maximum of 33% of the original purchase price can be applied to the replacement.
● if your item becomes faulty in the 5th year a discount to a maximum of 20% of the original purchase price can be applied to the replacement.

The following products have the following warranty periods
 
Examples
Yuasa Car batteries - YBX5000 5 year
Car batteries - YBX3000 3 year
Commercial Vehicle - Cargo 1 year
Leisure batteries 1 year
Motorcycle batteries 1 year
Yuasa industrial batteries 1 year
Varta Car batteries - Black dynamic 3 year
Car batteries - Blue dynamic 4 year
Car batteries - Silver dynamic 5 year
Commercial Vehicle batteries 1 year
Motorcycle batteries 1 year
Leisure batteries 1 year
Exide Car batteries - Excell 3 year
Car batteries - Premium 4 year
Commercial Vehicle batteries 1 year
Motorcycle Batteries 1 year
Leisure Batteries 1 Year

Warranty Coverage

Batteries sold are sold with a warranty against premature failure due to manufacturing or material defects only.
Due to the high quality of standards of the technical and manufacturing, the number of batteries that fail due to manufacturing defects is negligible.

Battery problems that ARE covered as a manufacturing fault
● Short circuit / Dead Cell
● Internal Break – unless caused by the battery being dropped or damaged by the customer

Battery problems that ARE NOT covered by the manufacturing warranty
● Physical Damage
● Sulphation
● Wear and Tear
● Deep Cycling  / Over discharging
● Over charging
● Under charging
● False Claims
● Incorrect Application

Please note : A Warranty is made invalid as a result of:
● Failure to follow the instruction manual    
● Negligent and improper storage, usage or installation    
● Unauthorised modifications to the battery    
● The use of so-called means of improvement    
● Incorrect charging    
● Incorrect application


Claiming under the warranty

Any products returned to us will need to be sent with a completed CUSTOMER RETURNS FORM in the parcel with the product. this can be downloaded here

Warranty Procedure    
        
If you think that your battery is faulty, you need to fully charge the battery with an appropriate charger, if it still appears to be faulty you can return it to us for testing.
          
To do this you will need to do the following:            

● Call us with your invoice / order number, we will then take a £20 deposit and collect your battery for testing.            
● We will then charge and test the battery, we may also need to return some items to our suppliers for testing.            
● If the battery is faulty we will refund your deposit and (if applicable subject to your warranty) send you a new battery or a credit against a new battery.            
● If your battery is not faulty we will send the battery back to you or we can safely dispose of the battery.      
   

Warranty notes
Batteries sold are sold with a warranty against premature failure due to manufacturing or material defects only.

Due to the high quality of standards of the technical and manufacturing, the number of batteries that fail due to manufacturing defects is negligible.

If the correct battery is used in the right application, the number of battery problems will be minimal and you are unlikely to have a battery problem.

All batteries have a finite life, the life is governed by the conditions under which the battery operates.
 
Most batteries that fail prematurely do so as a result of sulphation, over charging, over discharging, incorrect fitment, physical damage or deep cycling which are not manufacturing defects and are not covered by the warranty.

All batteries are to be returned to The Battery Shop for testing. This is the responsibility of the customer and not The Battery Shop.
 
Important – Automotive / Leisure / Commercial Battery Exclusions
Warranty excludes batteries fitted as Original Equipment or used on the following applications:-
Taxi cabs - including private cars used as taxis or for private hire  6 months against faulty workmanship or materials
Cars (but not LCV or CV) - used on a 2 or 3 shift/day basis  6 months against faulty workmanship or materials
Ambulances  6 months against faulty workmanship or materials
Police Cars  6 months against faulty workmanship or materials
Fire Engines  6 months against faulty workmanship or materials
PSV (Passenger Service vehicles)  6 months against faulty workmanship or materials
Trailers & Caravans  6 months against faulty workmanship or materials
Lawnmowers  6 months against faulty workmanship or materials
Electrically-powered wheel chairs  6 months against faulty workmanship or materials
Electrically- powered bicycles/tricycles  6 months against faulty workmanship or materials
Electric Fences  6 months against faulty workmanship or materials
Televisions  6 months against faulty workmanship or materials
Golf Trolleys and Buggies  6 months against faulty workmanship or materials
Emergency lighting  6 months against faulty workmanship or materials
other non-automotive usage including standby  6 months against faulty workmanship or materials